This Morning Is: Research
Posted by James Wesson
Many emails, but the most interesting is an Entourage question that I don't have an answer to but which later in the day someone does provide (the person that asked the question) and the answer was peculiar and interesting but not unexpected given the long history of Entourage and Exchange. I spent about 20 minutes doing some research on that but without much luck in finding anything useful (which wouldn't have mattered anyway since the person asking figured it out before I did - Additionally, I no longer have a Macintosh as my desk since the one I did have died over the 2009 Christmas holidays and it has not yet been replaced).
Between writing this and the sentence above, the entire day until about 1:30 PM spiraled into a series of various fires to put out. My pager rang as soon as I came in the door about a printing issue at a remote location and sussing it out meant I had to visit (someone with an old printer driver for a previous version of the printer at the location was still using it to print to a different, newer printer with the same IP address) - 10 minutes to get there, 40 to troubleshoot, 10 to get back - one hour ; 30 minutes weekly meeting with my local supervisor before heading out to address the printer issue; addressed issues with an iPhone, with PDF creation, with EndNote install and took screenshots of an database issue to submit to the developers for troubleshooting - about 1 hour total on that one; a long term update regarding iTunes turned into something weird but turned out to be dead headphones (that burned an hour of my day). I was also able to have lunch amid these various fires. I also addressed at least one completely non-work related thing for someone during my lunch.
Later in the afternoon I received an email from a client asking how to get access to a particular calendar. I was fairly certain that I had emailed her the information so I looked back in my sent items and found that I did email her some information. It was brief, but she never replied to it so I think she may have missed it and did not see that access to the particular calendar she is asking about does not work the same way as the others she uses.
Now I am spending most of my afternoon closing a plethora of tickets created yesterday and today and documenting everything in great detail.